Returns Policy
Returns Policy – Pocketdoorshop.co.uk
In order to receive a refund on returned goods please ensure that:
1. Goods are returned within 14 working days of receiving them
Sales to consumers from our website are governed by the Distance Selling Regulations, these do not apply to business to business sales.
In accordance with the Distance Selling Regulations, consumers may return the good to us within 14 working days of receiving them for whatsoever reason.
2. The goods are returned to us in reasonable condition and unused. If the goods arrived to you damaged please ensure you repackage the goods after inspection securely.
Please note it is not necessary to assemble the product to inspect them or to check the size (as it is clearly labeled on the packaging) so returns which have been assembled will be subject to our claim for breach of statuary duty by the consumer.
3. You contact us to request a RETURNS NUMBER and complete our RETURNS FORM.
We request that the consumer obtains a RETURNS NUMBER from us. You will need to add this to the RETURNS FORM which you can download here. Or we can email you a copy.
Please include the form inside the packaging or put it into an envelope and securely attach it to the outside of the packaging. We cannot process the return without the form with the returns number. If you have any questions or are experiencing any problem with this process please call 0113 202 8349
4. The cost of return to us and the responsibility that the goods are returned in reasonable condition will be borne by the consumer.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you have a problem with the return transport shipping please let us know and we will endeavour to organise this for you.
*** Please ensure that if you have opened the packaging that you carefully repack and securely repackage the goods to ensure that they arrive back with us safely. We advise taking a photograph of any repackaged goods in case any damage occurs during the return journey to us.
5. You should expect to receive your refund within 14 working days of us receiving your return.
We will endeavour to process your refund within 14 working days of us receiving the return, however, in many cases you will receive a refund more quickly.