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Returns & CancellationsPrivacy

Goods may be returned if unused and in saleable condition using the following procedure:

Please send an email stating the reason for return to returns@pocketdoors.co.uk you will be sent an email containing a returns reference number and details of the returns procedure.

Please note we will only cover the cost of returning items if goods are faulty / damaged otherwise the cost of returning items will to be covered by the buyer. (We must be notified of faulty / damaged goods within 48 hours of receipt of receipt of goods)

Please note that if returned goods are not received in good condition, a refund may not be issued.

Please allow up to 28 days for your refund.

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